The Community Care and Assisted Living Appeal Board (CCALAB) is a tribunal created under the Community Care and Assisted Living Act to hear and decide appeals from licensing, registration and certification decisions about community care facilities, assisted living residences and early childhood educators.
This website provides information about the CCALAB and how the appeal process to the CCALAB operates. The How To Appeal section provides access to the CCALAB Rules of Practice and Procedure and links to CCALAB information sheets and other resources that may assist you with the appeal process.
The Board is subject to the Freedom of Information and Protection of Privacy Act and the regulations under that Act. If a member of the public requests access to records about an appeal, access may be given unless the information falls under an exception to disclosure in the Freedom of Information and Protection of Privacy Act or the Administrative Tribunals Act.
CCALAB hearings are open to the public. Effective January 1, 2017, decisions published on the CCALAB website are no longer automatically anonymized to protect the identity of individual appellants. Click here to see a copy of the policy.
We respectfully acknowledge that our office is located on the traditional lands of the lək̓ʷəŋən (Lekwungen) speaking peoples on whose ancestral and unceded territories we offer our services. We recognize that our work extends across the homelands of the Indigenous peoples of what we now call British Columbia.
Contact Information
Email: info@bcccalab.ca Email is the best way to quickly reach staff.
Phone: 250-387-3464. Please leave a voicemail with your contact information.
Effective October 6, 2025, the physical office of the CCALAB is closed to visitors and is not receiving regular mail deliveries.
Courier deliveries that do not require a signature upon receipt may be made as below, however the quickest way to reach the CCALAB remains email.
The physical (courier) address is: 4th floor, 747 Fort Street, Victoria, BC, V8W 3E9