Welcome to the Community Care and Assisted Living Appeal Board

The Community Care and Assisted Living Appeal Board (CCALAB) is a tribunal created under the Community Care and Assisted Living Act to hear and decide appeals from licensing, registration and certification decisions about community care facilities, assisted living residences and early childhood educators.

This website provides information about the CCALAB and how the appeal process to the CCALAB operates.  The Appeal Process section provides access to the CCALAB Rules of Practice and Procedure and links to CCALAB information sheets and other resources that may assist you with the appeal process.

The Board is subject to the Freedom of Information and Protection of Privacy Act and the regulations under that Act. If a member of the public requests access to records about an appeal, access may be given unless the information falls under an exception to disclosure in the Freedom of Information and Protection of Privacy Act or the Administrative Tribunals Act.

CCALAB hearings are open to the public.

Decision Publication Policy

Effective January 1, 2017, decisions published on the CCALAB website are no longer automatically anonymized to protect the identity of individual appellants.  Click here to see a copy of the policy.

We respectfully acknowledge that our office is located on the traditional lands of the lək̓ʷəŋən (Lekwungen) speaking peoples on whose ancestral and unceded territories we offer our services. We recognize that our work extends across the homelands of the Indigenous peoples of what we now call British Columbia.

Contact the Community Care and Assisted Living Appeal Board for assistance:

Email: info@bcccalab.ca (Email is the best way to quickly reach staff)

From Victoria: 250-387-3464
Toll Free: contact Enquiry BC at 1-800-663-7867 and request a toll free transfer to connect to this office at the above number.

Representatives are available Monday through Friday, 8:30am to 4:30pm PDT (except B.C. statutory holidays).

Fax: 250-356-9923

In Person: CCALAB Office Address – 4th floor of 747 Fort Street, Victoria, British Columbia.

By Mail: PO Box 9425 Stn Prov Govt Victoria BC V8W 9V1

Please email us or call us prior to visiting our office to ensure the service you are requesting is available.