The Community Care and Assisted Living Appeal Board (CCALAB) is a tribunal created under the Community Care and Assisted Living Act to hear and decide appeals from licensing, registration and certification decisions about community care facilities, assisted living residences and early childhood educators.
This website provides information about the CCALAB and how the appeal process to the CCALAB operates. The Appeal Process section provides access to the CCALAB Rules of Practice and Procedure and links to CCALAB information sheets and other resources that may assist you with the appeal process.
The Board is subject to the Freedom of Information and Protection of Privacy Act and the regulations under that Act. If a member of the public requests access to records about an appeal, access may be given unless the information falls under an exception to disclosure in the Freedom of Information and Protection of Privacy Act or the Administrative Tribunals Act.
CCALAB hearings are open to the public. Effective January 1, 2017, decisions published on the CCALAB website are no longer automatically anonymized to protect the identity of individual appellants. Click here to see a copy of the policy.
We respectfully acknowledge that our office is located on the traditional lands of the lək̓ʷəŋən (Lekwungen) speaking peoples on whose ancestral and unceded territories we offer our services. We recognize that our work extends across the homelands of the Indigenous peoples of what we now call British Columbia.
Contact the Community Care and Assisted Living Appeal Board
Email: info@bcccalab.ca (Email is the best way to quickly reach staff)
Phone: Victoria: 250-387-3464
Representatives are available Monday through Friday, 8:30am to 4:30pm PDT (except B.C. statutory holidays).
Or, contact Service BC at 1-800-663-7867 and request a toll free transfer to connect to this office at the above number.
Fax: 250-356-9923
In Person: CCALAB Office Address – 4th floor of 747 Fort Street, Victoria, British Columbia.
Please email us or call us prior to visiting our office to ensure the service you are requesting is available.
By Mail: PO Box 9425 Stn Prov Govt Victoria BC V8W 9V1